Frequently asked questions

Add items to your cart and check out. You can pay on delivery (Abuja only), pay online, or send the whole cart to us on WhatsApp. Every order gets a reference number and we confirm by phone before dispatch.

Yes. From any product page or from your cart, tap 'Order on WhatsApp' and the message with your items opens ready to send. We handle everything else in chat.

If the order hasn't been dispatched yet, yes — call or message us with your order reference and we'll update it. Once it's out for delivery, we can still redirect it if it hasn't reached your area.

Orders placed before 2 PM are delivered the same day anywhere in Abuja. Later orders arrive the next working day.

Delivery fees depend on your area within Abuja. Fees range from ₦1,000 to ₦3,500 and are shown at checkout when you select your area.

For locations outside Abuja, message us on WhatsApp with your address and we'll arrange a courier and quote you separately.

Pay on delivery (cash or POS within Abuja), online payment via Paystack or Flutterwave, and bank transfer. You can also confirm the order on WhatsApp and pay when we arrive.

Yes, within Abuja. For orders outside Abuja we require payment before dispatch.

Orthopedic is firmer and best for back pain, heavier sleepers, and couples. Spring feels bouncier and breathes more. Memory foam contours to your body — best for side sleepers. Our Mattress Guide recommends based on your body and sleep position.

With proper care, a Vitafoam mattress lasts 7 to 10 years. Rotate it head-to-toe every 3 months and use a mattress protector.

We stock 3.5×6, 4.5×6, 5×6, 6×6 and custom sizes on request. Each product page shows the exact sizes and prices available.

Unopened items can be returned within 7 days for a full refund. If a mattress has a manufacturing defect, we replace it under the Vitafoam warranty.

Yes. Every Vitafoam mattress comes with the manufacturer's warranty. We handle the claim on your behalf if anything goes wrong.